WCRB 2018 ANNUAL REPORTWCRB WEB SITE www.wcrb.orgWCRB is committed to providing a high-quality user-friendly Web experience. We strive for continual improvement with the focus on meeting the needs of our customers through the development of new Web site products, the enhancement of existing products and maintaining appropriate web site security.In 2018, the WCRB contracted with a third-party application security firm to complete extensive web application and network security testing. The firm followed a structured methodology focused on key assessment areas including but not limited to; application security, intrusion prevention, host security and transport layer security. WCRB received recommendations for enhanced security measures which were implemented.The following new Web products and enhancements to existing Web products were made available in 2018: The Carrier Election form was transformed from a public form into a Carrier member product. As a member product, it provides a secure method for carriers to access and change elections. It also allows the carrier to view and print existing elections and provides the carrier a way to assign an effective date to each individual election. Experience Modification Lookup member product search results details was enhanced to display existing WCPAP Factor(s) and Last Inspection Year for each year there is an experience modification value available. Carrier feedback indicated this enhancement would save them time researching data needed to access new business. The WCRB By-Laws acknowledgement process was changed from a manual paper based process to a web based notification and response process. Experience Rating Worksheet, NTC Lookup and WCPAP Worksheet memberproducts were enhanced to allow the carriers to customize carrier IDs to include in theirqueries. Other miscellaneous updates were completed to increase consistency, optimize page content and improve performance of download options.WCRB will continue to closely examine our business model and utilize customer feedback to evaluate how to best meet the needs of our customers through the development of new and enhanced Web site products in 2019.'